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If the computer can boot into Windows and has an active Internet connection, run a hardware diagnostic test on the sound or audio card using Dell SupportAssist. Running hardware-diagnostic test using Dell SupportAssist

Dell offers both integrated and online diagnostics. To determine if your Dell computer is experiencing a hardware problem, it is recommended that you first run a hardware diagnostic test. Running a hardware diagnostic test can help you identify hardware-related problems and provide you with troubleshooting steps to help resolve the issue. If the audio playback issue persists, go to the next step. Under Hardware and Sound, click Troubleshoot audio playback.Under System and Security, click Find and fix problems.Right-click Start, and then select Control Panel.How to run the Windows Sound Troubleshooter in Microsoft Windows 8.1 or 8? Follow the on-screen instructions to complete the troubleshooting process.Click Playing Audio and then click Run the troubleshooter.Click Update & Security and select Troubleshoot.Click Start, and then select Settings (gear icon).How to run the Windows Sound Troubleshooter in Microsoft Windows 11 or Windows 10? Windows Troubleshooters are built into the Control Panel in Windows 11, Windows 10, Windows 8.1, or Windows 8. Although Windows Troubleshooter cannot fix hardware problems, they are a great place to start if you encounter a problem with the computer. Microsoft Windows includes various troubleshooters that are designed to quickly diagnose and automatically resolve many personal computer problems.